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University libraries acquire book and non‐book materials to support their instructional needs and research programmes. This explains why various library services have been developed to promote and facilitate effective use of recorded information in all formats by users. This paper examines the services offered by the University of Cape Coast (UCC) Library which include collection building, resource‐sharing, conservation, user education and technical services. Others include registration, circulation, library publications, reservation, reference, current awareness and library regulation. It is concluded that, in spite of limited resource allocation, UCC Library has made systematic efforts to offer effective library services to its users.

In all the three oldest established universities in Ghana, namely, University of Ghana, University of Science and Technology and University of Cape Coast, there exist Library Boards which are considered statutory committees of the various Academic Boards. Discusses these Library Boards with particular reference to their composition and functions as well as problems confronting them. Gives detailed information on the composition of each University Library Board. Concludes that University Library Boards in Ghana are useful in helping the university libraries to achieve the goals, objectives and purpose of the institutions of which they are part.

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources and research and computer skills related to retrieving, using, and evaluating information. This review, the twenty‐first to be published in Reference Services Review, includes items in English published in 1994. A few are not annotated because the compiler could not obtain copies of them for this review.

This paper examines the current state of affairs in Ghana's three oldest university libraries. Based on observations and some research conducted, the article discusses a number of issues like stock, facilities and services available, administration and staffing. Other issues include hours of opening, funding and library accommodation/infrastructure. Problems (notably among them, finance) hindering the development and progress of these libraries have also been identified and discussed. Finally, recommendations on how the existing poor situation can be improved, which include the need for adequate funding, establishment of an academic library association and resource sharing, are offered.

The Ghana chapter on special education begins with the history of service provisions for persons with disabilities. It includes information on educational and rehabilitation services, special schools and integrated education. Detailed data is related concerning prevalence and incidence rates and special needs among the Ghana population. This is followed by a comprehensive section on regular and special education teacher roles, expectations, and training. An important aspect of Ghana’s special education is its movement towards inclusive education. The support for this movement comes from the Ministry of Education’s policy, namely, The Education Strategic Plan (ESP), which adopts inclusive education and promotes it as the future special education direction for the country. The chapter provides detailed information on the issues related to the implementation of the ESP plan, four models that have been developed for inclusive education, the progress and effort that Ghana has made towards inclusive education as well as significant challenges that are present.

Customised capacity building is thought to be essential for organisations. However, empirical studies are lacking with respect to its effect on employee outcomes. This study aims to examine the effect of customised capacity building on employee outcomes including employee empowerment and employee engagement through employee learning in Ghanaian local government institutions.

Valid responses from 281 employees of Metropolitan, Municipal, and District Assemblies (MMDAs) in Ghana were collected through a survey. A structural equation model was used to analyse the data and test the hypotheses formulated.

The results showed that customised capacity building has an effect on employee learning, employee empowerment, and employee engagement. Employee learning also had an effect on employee empowerment and employee engagement. In addition, employee learning partially mediated the effect of customised capacity building on both employee empowerment and employee engagement.

This study is of particular relevance to public organisations. As there is a dearth of studies focusing on customised capacity building, this study provides insight into incorporating the phenomenon into public sector organisations to enhance employee learning, empowerment and engagement.